We are experiencing problems with the HR-plus client via Citrix

Incident Report for HRplus Production

Resolved

The issue impacting Citrix is now resolved and customers should experience normal functionality at this moment.

Posted Jan 16, 2025 - 10:03 CET

Monitoring

We have applied mitigations affecting user login and launch. We are seeing recovery for impacted users and continuing to monitor.

Posted Jan 16, 2025 - 09:33 CET

Identified

We have identified the cause of the problem affecting user login and launch. We are applying a mitigation and seeing improvement for some users.

Posted Jan 16, 2025 - 09:17 CET

Investigating

We are investigating alerts indicating problems with users logging into Citrix or launching applications. We will provide further updates.

Posted Jan 16, 2025 - 08:54 CET

This incident affected: Production HR-plus 8 Client - Citrix and Stage HR-plus 8 Client - Citrix.